Travel
Being faced with damage or loss when you’re traveling is an unpleasant experience. So it’s important to know exactly what you need to do. This way ENNIA can offer the best assistance in handling your claim.
ENNIA Emergency Assistance Abroad*
If you need assistance when travelling or holidaying, 1 phone call to the Emergency Assistance Desk is all it takes to get help, 24 hours a day, 7 days a week
Europe and other countries 00 31 88 877 8174
United States and Canada 1 888 800 7542
(*Only available with ENNIA healthcare insurance)
Contact ENNIA Emergency Assistance immediately in case of illness, accident or death while travelling abroad. Our expert staff will arrange for mediation and further assistance, for example, repatriation or medical support.
If you require medical assistance, follow the instructions of the physician. Always ask for a detailed invoice. In case of hospitalization, immediately telephone ENNIA Emergency Assistance abroad:
Europe and other countries 00 31 88 877 8174
United States and Canada 1 888 800 7542
For fast and efficient assistance it is important to provide the following details very clearly:
* your family name and given names
* your ENNIA insurance policy number
* your location (address and telephone number where we can reach you)
Loss or theft of luggage
Always report loss or theft of luggage to the local police. If you do not speak the language, ask someone to escort you (e.g. travel guide, hotel management, airline staff, etc.). Always ask for written evidence of a police report. Badly damaged items should be retained until after your claim has been processed.
Reporting your claim
For effective claims handling it is important to report the damage as soon as possible to ENNIA or your independent insurance adviser. You can complete a claim form when you report the incident.
In person
ENNIA St-Maarten
W.J.A. Nisbeth Road 97
P.O. Box 394
Philipsburg
St-Maarten
Opening times Monday - Friday 08:00 - 12:30 hrs; 14:00 - 17.00 hrs
T- (00 599) 543 2232
F- (00 599) 542 4045 (fax evidence of report)
mail@ennia.com
Handling your claim
Your claim is processed fast and expertly by the ENNIA claims handling department.